Help and Support

We ask everyone who runs Alpha to register their course on MyAlpha. It’s completely free, and once registered you’ll have access to all the videos, training content and digital promotional materials you’ll need.

Register your course on MyAlpha, then click the red ‘View and edit’ button on your course. You’ll then see various tabs such as ‘Series Materials’ to download the videos and ‘Promote’ to download promotional resources.

Our Alpha Shop has a wide range of resources, merchandise, books and promotional materials for you. The login to Alpha Shop is not linked to your MyAlpha account, so if you haven’t used the Alpha Shop before you’ll need to set up a new account at the checkout.

Once you’ve registered your course on MyAlpha, you can add your hosts and helpers email addresses to the course, enabling them to download core resources and watch the training sessions. Click the red ‘View and edit’ button on your course, then select the ‘My team’ tab.

When you register your course on MyAlpha, you have the option to choose a private or public course. All public courses are advertised on our public Try Alpha web page. If you change your mind once your course is registered, you can do so by selecting ‘edit Alpha details’ and make changes there.

To help you promote your course digitally, we have a number of social media assets available, which you can access via your MyAlpha account and click on the promote tab. For physical promotional products go to the Alpha Shop.

The Alpha App is a digital companion for your guests, enabling guests to rewatch sessions, catch up on missed sessions, explore extra weekly content and more. You can find further information and watch the church training tutorial at alpha.org.uk/app

If you are registering a course for the first time you will first need to set up a free account with us on MyAlpha. Once you have done this and are logged in, follow each step to register a new course.

If you already have an account with us and are looking to run the same course as you have in the past, you can simply log in, go to your dashboard and click duplicate on the course you would like to run again. All you will need to is add in the new start date, and all other details will remain the same.

Yes, if you would like to edit the schedule or add team members to your course, log in to your MyAlpha account, go to your dashboard and click the red button that says ‘View and edit’. If you would like to change the type of course you are running, time, date or make your course public or private, having clicked ‘View and edit’ you will need to click on the red ‘Edit details’ button.

Yes. Click the red 'View and edit' button on your existing course, then select the red 'Edit details' button. You'll then be able to change the series you're using by clicking on the dropdown under 'Selected Series' - such as changing from the Alpha Film Series to the Alpha Film Series with Discussion Breaks.

Once you've saved the changes, the series materials and various tabs will all update to display the resources you need for that series.

Yes. We refresh our products and materials regularly so to ensure you are accessing the most up to date products it is always best practice to register every course you run. It is also helpful for us to know how many courses are running across the UK so we can provide the best support for you.

To add your hosts and helpers to your course so they can see upcoming sessions and receive relevant information, go to the team tab once you have registered your course, add their email address and an invitation to join will be sent to them. Please note that your team members cannot make changes to the course registration; only the administrator can do this.

If the invitation does not arrive, encourage them to check their junk box or email uk@alpha.org so we can assist.

You have several options available:

• The Alpha Film Series has the widest range of subtitle and language options.

• The Alpha Film Series with Discussion Breaks is ideal to use during a lunch hour.

• The Chinese Alpha Film Series is a fully contextualised product.

• Our new Alpha Youth Series creatively unpacks the real questions young people have.

There are a number of other options also available, and the best way to work out what is right for you is to preview the series or speak to your regional staff member, who will be able to advise you further.

If you wish to add subtitles to your sessions, first register the course in English on MyAlpha . At the point of download, a drop-down option will be prepopulated with ‘English audio’. Click on the drop-down and select which language you would like subtitles alongside English audio.

Please note that the Alpha Film Series without discussion breaks is the best product for the widest range of language subtitle options.

If you require the episodes dubbed in a different language, you will need to register a new course and then, when prompted to ‘Select language’, use the ‘See more languages’ dropdown option to browse what is available.

To purchase guest guides in various languages head to the Alpha Shop.

All the information for running or attending these courses is available here. These courses work perfectly alongside Alpha.

Head to the login page and click ‘forgot my password’

We advise using Chrome as your browser and clearing any cookies you have stored for the website, and of course refresh your page.

If you the problem continues, email us on uk@alpha.org.

Please do email us at uk@alpha.org if you experience a technical issue using MyAlpha, even when you are already using Google Chrome and have already tried refreshing your browser. This inbox is managed by a member of the Alpha UK team, not a robot, and we will do our best to resolve the issue for you or escalate the issue to our digital team if it’s a technical glitch we can’t personally resolve.

We would also advise you to seek support through your regional Alpha team member, who might be better placed to help you navigate the platform or delegate the role of Alpha administrator to someone else.

You can find a quick step guide and tutorial video at alpha.org.uk/app, or for more detailed information and technical support visit the Alpha App FAQs page.

We would love to speak to you to. Simply head to our contact us page and scroll down to see who your regional team member is and contact them directly.

Although you can run Alpha without a sign-up process and simply see who turns up on the night, to aid you with planning, it would be helpful for you to know who might be attending.

Top Tip- A long sign-up process can be off-putting to a potential guest; only ask questions you need to know, for example, dietary requirements if you are providing food.

Don’t forget to add the sign up link to your website and invitations.

To take a look at safeguarding best practices, log into your MyAlpha account, click on your course and head to the series material tab to download the PDF.

Yes, you can. This is a great way to keep your guests engaged if they miss a week or want to watch the episode again. Using the Alpha App is the best way to share videos – find out more at alpha.org.uk/app. Alternatively, you can share a link manually by logging in to MyAlpha and clicking into your course. Click on the episode you wish to share and instead of selecting download copy the Vimeo link and share with your Alpha guest.

Every course is different. Some churches like to place guests into age groups and interests or simply mix people into groups. If after the first week or two you think it would be best swap a few guests around you can do.

Yes, we run a range of training events from Run Alpha (ideal for those who are hosting Alpha for the first time) to Grow Alpha (for churches looking to take their Alpha experience from good to great).

To find the next training event either online or in-person that is best for you click here. You can also access on demand training materials via your MyAlpha account. Topics include hosting small group discussions, prayer on Alpha and many more available in videos, article and PDF formats.

Our website also has online information, including links to running Alpha in Chinese, Prisons, and Youth.

We would love to discuss with you. Head to our contact us page and scroll down to see who is your regional team member and contact them directly.

Yes, we would love for you to join us at our national conference called This is Alpha. It’s a great day bringing together the Alpha community for teaching, worship, ministry and seminars. Leadership Conference is our annual Alpha global conference is also hosted here in the UK.